Frequently Asked Questions
Everything you need to know about your Lounge experience, from shipping to style advice.
How do I determine my correct size for Lounge apparel?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific measurements listed in the 'Fit & Fabric' section.
What is your return policy for intimate apparel and loungewear?
We offer a 30-day return window for most items. For hygiene reasons, underwear and bodysuits must be returned in their original, unopened packaging with all tags and hygiene seals intact.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
How should I care for my Lounge pieces to ensure they last?
To maintain the softness and shape of your garments, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid using bleach or high heat in the dryer.
Do you offer international shipping?
Yes, Lounge ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at the final stage of checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.